At StepUp Boots, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a clear and straightforward refund and return policy. Please read through our policy to understand the conditions under which returns and refunds can be processed.

1. Returns

We accept returns on products that are in unused and resalable condition. If you are not happy with your purchase or have simply changed your mind, you can return your items within 14 days from the date of receipt.

Conditions for Returns:

  • The item must be in its original condition, unworn, and unused, with all original tags and packaging intact.
  • Shoes must not show any signs of wear, dirt, or damage.
  • Returns must be initiated within 14 days from the delivery date.
  • The return request must include proof of purchase or order number.

2. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, we will process a refund to your original method of payment. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Refund Conditions:

  • Refunds will be issued only for the price of the item returned and will exclude any shipping fees.
  • Items returned outside of the 14-day return window or items not in resalable condition will not be eligible for a refund.
  • If you received a defective or damaged product, please contact us immediately. We will offer a full refund or exchange, including shipping charges.

3. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the correct item.

4. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us via email at info@thereliabletechnologies.com with your order number and the reason for your return.
  2. We will provide you with return instructions and a return shipping address.
  3. Carefully pack your items, ensuring they are in their original, unused condition, and send them to the address provided.
  4. Once we receive your returned item, we will inspect it and proceed with your refund or exchange request.

5. Shipping Fees

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective, damaged, or the wrong item was shipped. In those cases, we will cover the cost of return shipping.
  • Original Shipping Fees: Shipping charges are non-refundable unless you are returning a defective or incorrect item.

6. Non-Returnable Items

The following items are non-returnable:

  • Sale or clearance items
  • Customized or personalized products
  • Products marked as “Final Sale”

7. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at info@thereliabletechnologies.com with clear photos of the damage, along with your order number. We will arrange for a full refund or exchange.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank or credit card company as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@thereliabletechnologies.com.

9. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

StepUp Boots
Email: info@thereliabletechnologies.com
Phone: +92 348 5446847